Melissa Johnston
First Impressions Coordinator
As the First Impressions Coordinator at Hilltop, I’m often the first person clients see when they walk through our doors or hear when they call our office. I take great pride in helping create a welcoming, helpful, and professional experience for everyone who interacts with our team. I support the office in day-to-day operations and enjoy being part of a collaborative environment where client needs always come first.
Before joining Hilltop, I spent over 17 years in customer service and administrative roles. I’ve always been driven by a passion for helping others—especially when I can leave someone feeling heard, understood, and confident that their concerns are being addressed with care and attention.
Credentials
Education: Brown Mackie College, Associate of Applied Science
Questions & Answers
What are your favorite things in life?
My faith, my family, and my friends.
What do you enjoy doing outside of work?
I love to travel and explore new places.
What did you want to be when you were 10?
An interior designer!
What strengths do you bring to your role?
Hard work, taking initiative, compassion, and reliability.
“Leave every place or environment better than when you arrived—and when you do something, do it to the best of your ability.”
